Privacy Policy

PROPA Homes Pty Ltd (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, store, use, and disclose personal information when you access or use our website, platform, and services (Platform).

By using the Platform, creating an account, submitting an enquiry, or purchasing a service, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

1. Who this policy applies to

This Privacy Policy applies to:

property sellers using PROPA homes to market their property
buyers and other users who submit enquiries
website visitors
anyone who interacts with our advertising, forms, or communications

2. What personal information we collect

We may collect personal information including, but not limited to:

Sellers

full name
email address
phone number
property address and listing details
login credentials and account activity
communications with us
marketing preferences

Buyers and enquirers

full name
email address
phone number
enquiry details
responses to qualification questions
interaction history with listings

Website visitors

IP address
device and browser information
pages viewed and interactions
referral sources
approximate location data

We do not collect payment card details directly. Payments are processed via third-party providers.

3. How we collect personal information

We collect personal information when you:

create an account
submit a listing or enquiry
complete a form on our website
communicate with us via email, phone, or messaging tools
interact with our advertisements
browse or use our website

We may also collect information automatically using cookies and tracking technologies.

4. How we use personal information

We use personal information to:

operate and improve the Platform
provide property marketing services
publish and manage listings
deliver enquiries to sellers
communicate with users
manage accounts and records
provide support
monitor performance and security
analyse marketing effectiveness
send service updates and relevant communications
send marketing communications about PROPA (where permitted)

We do not sell personal information to third parties.

5. Marketing database and record keeping

You acknowledge and agree that:

PROPA operates and maintains its own platform database
personal information collected through the Platform may be retained for record-keeping, analytics, and operational purposes
contact details (such as name, email address, and phone number) may be used for future marketing communications about PROPA Homes and related services

You can opt out of marketing communications at any time by using the unsubscribe link or contacting us.

6. Disclosure of personal information

We may disclose personal information to:

sellers, where a buyer submits an enquiry
service providers who assist us in operating the Platform, including:
- website hosting providers
- analytics and advertising providers
- email and communication platforms
- payment processors
professional advisers (legal, accounting, compliance)
regulators or authorities where required by law

We only disclose personal information where reasonably necessary.

7. Advertising, analytics, and tracking technologies

We use third-party tools to understand how users interact with our Platform and to deliver relevant advertising.

These may include:

Google Analytics
Google Tag Manager
Google Ads
Meta Pixel (Facebook & Instagram)
Pinterest Ads

These tools may collect information such as:

pages visited
actions taken
device information
cookies and identifiers

This information helps us:

analyse website performance
improve user experience
measure advertising effectiveness
deliver relevant ads

You can manage cookie preferences through your browser settings or opt-out tools provided by these platforms.

8. Cookies

We use cookies and similar technologies to:

operate the website
remember preferences
analyse traffic
support advertising campaigns

You can disable cookies through your browser, but this may affect website functionality.

9. Storage and security of information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

Personal information may be stored:

on secure servers
with reputable third-party service providers
in systems located in Australia or overseas

While we take reasonable precautions, no system is completely secure.

10. Overseas disclosures

Some service providers we use may store data outside Australia. By using the Platform, you consent to overseas disclosure of personal information where reasonably necessary to operate our services.

11. Access and correction

You may request access to personal information we hold about you and request corrections if information is inaccurate, incomplete, or outdated.

Requests can be made by contacting us using the details below.

12. Complaints

If you have a complaint about how we handle personal information, please contact us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be published on our website.

Continued use of the Platform after changes are made constitutes acceptance of the updated Privacy Policy.

14. Contact us

If you have questions, requests, or complaints about privacy, contact:

PROPA Homes
Email: [email protected]